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Neueste SAP Certified Application Associate - SAP Service Cloud Version 2 Prüfung pdf & C-C4H56I-34 Prüfung Torrent
Qualitativ hochwertige C-C4H56I-34 Prüfungsunterlagen. Gehen Sie einen entscheidenden Schritt weiter. Mit der SAP C-C4H56I-34 Zertifizierung erhalten Sie einen Nachweis Ihrer besonderen Qualifikationen und eine Anerkennung für Ihr technisches Fachwissen. SAP bietet eine Reihe verschiedener Zertifizierungsprogramme für professionelle Benutzer an. Untersuchungen haben gezeigt, dass zertifizierte Fachleute häufig mehr verdienen können als ihre Kollegen ohne Zertifizierung.
SAP C-C4H56I-34 Prüfungsplan:
Thema
Einzelheiten
Thema 1
- Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Thema 2
- User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Thema 3
- Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Thema 4
- Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Thema 5
- Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
>> C-C4H56I-34 Prüfungsfragen <<
C-C4H56I-34 Prüfungsfrage & C-C4H56I-34 Zertifizierungsantworten
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SAP Certified Application Associate - SAP Service Cloud Version 2 C-C4H56I-34 Prüfungsfragen mit Lösungen (Q28-Q33):
28. Frage
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.
- A. Cases
- B. Registered products
- C. Tasks
- D. Phone calls
Antwort: A,B
29. Frage
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.
- A. Send object update
- B. Send e-mails
- C. Send info notifications
- D. Send event notifications
- E. Send event e-mail template
Antwort: B,C,D
Begründung:
Autoflow is a feature that allows you to define rules that trigger actions based on certain conditions and events.
You can configure three types of actions for autoflow: send info notifications, send e-mails, and send event notifications. Send info notifications are messages that appear in the user interface of SAP Service Cloud Version 2 to inform users about the status of a process or an entity. Send e-mails are messages that are sent to external recipients, such as customers or partners, using predefined e-mail templates. Send event notifications are messages that are sent to integrated solutions, such as SAP Marketing Cloud or SAP Sales Cloud, using predefined event templates. You cannot configure autoflow to send object updates or event e-mail templates.
Object updates are changes that are made to the fields or attributes of an entity, such as a case or a service order. Event e-mail templates are e-mail templates that are used to send event notifications to integrated solutions. To configure object updates, you need to use the administration tool. To configure event e-mail templates, you need to use the event management tool. References = Solution Guide for SAP Service Cloud Version 2, section "Autoflow", page 34.
30. Frage
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.
- A. Send e-mails to customers.
- B. Share workspaces.
- C. Hand over cases.
- D. Make outbound calls.
- E. Create appointments.
Antwort: B,C,D
31. Frage
Which of the following describe how access restrictions are governed in SAP Service Cloud Version2?
- A. Unrestricted access rights override any restrictions you have defined.
- B. You can decide if access rights override any restrictions you have defined.
- C. Restricted access rights override any unrestricted access you have defined.
- D. If the access rights are contradictory, the system automatically grants no access.
Antwort: A
Begründung:
In SAP Service Cloud Version 2, access restrictions are governed by a set of rules thatdetermine user permissions and access levels. When there is a conflict between access rights, "Unrestricted access rights override any restrictions you have defined." This means that if a user is granted unrestricted access rights in one area, these rights will take precedence over any other specific restrictions that might have been set, ensuring that users retain access to critical functions and information necessary for their roles.
32. Frage
Which attribute can you assign to a warranty?
- A. Registered products
- B. Dates
- C. Non-covered categories
- D. Duration
Antwort: D
33. Frage
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C-C4H56I-34 Prüfungsfrage: https://www.zertpruefung.ch/C-C4H56I-34_exam.html
