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Mock ISQI CTFL-UT Exam, CTFL-UT Pass Test Guide
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ISQI CTFL-UT (ISTQB Certified Tester-Foundation Level - Usability Testing) Exam is a certification program designed to provide individuals with a comprehensive understanding of usability testing concepts, techniques, and best practices. CTFL-UT exam is developed and administered by the International Software Testing Qualifications Board (ISTQB), which is a global organization dedicated to promoting software quality and testing worldwide.
ISQI CTFL-UT (ISTQB Certified Tester-Foundation Level - Usability Testing) exam is designed to test the knowledge and skills of individuals who want to become certified usability testers. CTFL-UT Exam covers all aspects of the usability testing process, including planning, preparation, execution, analysis, and reporting. Candidates who are successful in passing the CTFL-UT exam receive an internationally recognized certification that proves their competence in usability testing.
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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions (Q31-Q36):
NEW QUESTION # 31
Which of the following is the best description for a usability test session?
- A. A document specifying a sequence of actions for the execution of a usability test.
- B. A test activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time.
- C. A period of time in which a usability test participant is executing tests, moderated by a moderator and observed by a number of observers.
- D. A black-box test technique in which test cases are designed to execute usability scenarios.
Answer: C
Explanation:
A usability test session is a controlled period during which a test participant performs tasks using the system under test while being observed by a moderator and sometimes additional stakeholders or observers. The goal is to understand how users interact with the interface and identify usability problems. Option A describes an individual task, not the whole session. Option C refers to a test plan or test script, and Option D describes a test technique rather than a usability session. Thus, option B provides the most accurate and comprehensive definition.
References:
ISO 25062:2006 - Common Industry Format (CIF)
Nielsen Norman Group: Usability Testing 101
Usability.gov: Usability Test Sessions
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NEW QUESTION # 32
Which of the following is the correct distinction between formative and summative usability evaluation?
- A. Summative evaluations assess the outcome, formative evaluations focus on improvement
- B. Summative evaluations mostly rely on user tests, formative evaluations require experts
- C. Summative evaluations mostly rely on experts, formative evaluations require users
- D. Summative evaluations focus on improvement, formative evaluations assess the outcome
Answer: A
Explanation:
Formative usability evaluation is conducted during the development process to identify usability problems and improve the product iteratively. It is diagnostic and improvement-focused. Summative evaluation, on the other hand, is done after development to assess the final product's usability, measuring how well it meets defined usability goals. Therefore, the correct distinction is that formative evaluation focuses on improvement, and summative evaluation assesses the outcome. This distinction aligns with widely accepted models such as those defined by ISO 9241-210 and usability.gov.
References:
ISO 9241-210:2019 - Human-Centered Design for Interactive Systems
Usability.gov: Usability Evaluation Basics
Nielsen Norman Group: Formative vs Summative Usability Testing
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NEW QUESTION # 33
Which of these basic approaches to a software development project follows all key elements of human- centered evaluation?
- A. Interview users, develop the software, and perform acceptance test
- B. Interview users, iteratively develop prototypes, and evaluate the software
- C. Iteratively develop prototypes, perform expert reviews, and integrate found issues
- D. Define requirements, develop the software, and perform acceptance test
Answer: B
Explanation:
Human-centered design, as defined by ISO 9241-210, emphasizes early user involvement, iterative design, and continuous usability evaluation. Option D aligns with this model as it begins with understanding user needs (interview users), proceeds through iterative prototyping (which allows for continuous improvement), and involves user evaluation. This ensures that the final product is shaped by real user input and feedback.
Options A and B lack iteration and continuous evaluation, while option C, although partially aligned, lacks explicit user involvement in the evaluation process, focusing only on expert reviews.
References:
ISO 9241-210:2019 - Human-Centered Design
Nielsen Norman Group: Human-Centered Design Principles
Usability.gov: Human-Centered Design Process
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NEW QUESTION # 34
A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?
- A. Users buy the software product but repeatedly need to call support because they don't understand how to use it
- B. Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
- C. Users resist using a software product which is essential for their daily work because it lacks usability
- D. Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
Answer: B
Explanation:
The scenario describes a situation where the interface misleads users into making serious financial mistakes due to poor design, such as confusing decimal separators. Even though the system functions correctly, it facilitates critical user errors. This constitutes a major usability risk with potential legal and financial consequences. Therefore, the correct risk to address is increased liability due to financial loss caused by a poorly designed or deceptive interface (option D). The other options focus on usability-related dissatisfaction, resistance, or lack of adoption, which are not the key concern in this scenario.
References:
ISO 9241-210:2019 - Risk Management in Usability Engineering
Nielsen Norman Group: Error Prevention in UI Design
IEEE 1028: Standard for Software Reviews and Risk-Based Usability
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NEW QUESTION # 35
A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?
- A. The usability of the website is good - five minutes is a fair amount of time
- B. The usability of the website is bad - five minutes is way too long
- C. That depends on the accessibility of the website
- D. That depends on the context of use as users may have different expectations
Answer: D
Explanation:
Usability is defined in ISO 9241-11 as the extent to which a system can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use. Without knowing the context-such as product complexity, user familiarity, device type, or purchasing habits-it is impossible to judge whether five minutes is good or bad. For complex items, five minutes may be reasonable, while for one-click purchases, it may be excessive. Thus, usability cannot be assessed solely based on one metric like time-it must be evaluated within its full usage context.
References:
ISO 9241-11:2018 - Usability Definitions and Concepts
Nielsen Norman Group: Context of Use in Usability Testing
Usability.gov: Usability and Context of Use
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NEW QUESTION # 36
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